SurveyIQ by Strategy9

Intelligent surveys built for hospitality.

Create, distribute and analyze surveys designed specifically for casinos, restaurants and hotels. Get the guest feedback you need, with AI-powered insights tailored to your industry.

Book a demo Try a live survey
Riverbend Grill Tell us about your visit · 2 min
How likely are you to recommend us?
Question 1 of 5
6
7
8
9
10
What stood out?
Service Food quality Wait time Value
70+properties on Strategy9 software
12hospitality templates ready to send
25+years in this one industry
SOC 2Type 1 certified
Features

Powerful features for hospitality businesses.

Everything a property needs to ask a good question and act on the answer — without hiring a research team.

AI survey builder

Type your idea — “I need a customer survey on the new buffet in the casino” — and SurveyIQ writes a professional survey instantly.

Real-time analytics

Watch guest satisfaction, NPS and open feedback arrive as responses come in, against hospitality-specific KPIs rather than generic ones.

Hospitality templates

Pre-built surveys for casinos, restaurants and hotels. Launch in minutes with industry best practice already built in.

Custom branding

Surveys that look like your property, not like a survey tool. Custom themes and white-label options throughout.

Enterprise security

SOC 2 Type 1 certified, with encryption in transit and at rest, role-based access control and GDPR compliance.

EmailIQ integration

Send post-stay surveys straight through your EmailIQ campaigns and read survey engagement alongside email metrics.

Reach guests anywhere

Send by email or SMS, post the link, drop a QR code on the table tent, or embed the survey in your own site. One survey, every channel.

Reporting you can hand over

Export the raw data, build custom reports and share findings with the team — in a format the GM will actually open.

Authoring

Describe what you want to measure. Get a survey.

No question bank to browse, no logic tree to wire up. Say it in a sentence and edit what comes back.

  • Plain language in. One sentence describing what you want to learn.
  • A complete survey out. Question types, scales and ordering chosen for you.
  • Editable everywhere. Nothing is locked — rewrite any question.
  • Hospitality-aware. It knows what a pit, a comp and an RevPAR are.
The SurveyIQ Create Survey with AI dialog, with a plain-English survey description field and a Generate Survey button.
SurveyIQ writes it
Buffet Experience Survey · 6 questions 1. Overall satisfaction with the buffet · 1–5 scale 2. Food quality and variety · 1–5 scale 3. Value for the price · 1–5 scale 4. Wait time at peak · multiple choice 5. Would you return · yes / no 6. Anything else · open text
Templates

Industry-specific templates, ready to use.

Twelve surveys written for hospitality and tested in the field. Send one as it is, or use it as a starting point.

Restaurant

Restaurant NPS Quick Pulse

Measure guest loyalty and likelihood to recommend.

Restaurant Service Quality Quick Check

Evaluate staff performance and service standards.

Food Quality & Value Quick Survey

Assess menu items, taste and pricing perception.

Casino

Casino Gaming Experience Quick Pulse

Measure satisfaction with the gaming floor and machines.

Casino Loyalty Program Quick Check

Evaluate rewards program effectiveness and satisfaction.

Casino Staff & Service Quick Survey

Assess dealer friendliness and service quality.

Hotel

Hotel Check-in Experience Quick Pulse

Evaluate front desk efficiency and the guest welcome.

Hotel Room Quality Quick Check

Assess cleanliness, comfort and amenities.

Hotel Amenities Satisfaction Quick Survey

Measure pool, spa and fitness center satisfaction.

Universal

Customer Effort Score (CES) Quick Pulse

Measure how easy it is to do business with you.

Customer Satisfaction (CSAT) Quick Check

Track overall satisfaction with your services.

Post-Purchase Experience Quick Survey

Gather feedback after transactions or stays.

How it works

Three steps, start to insight.

1

Create your survey

Use the AI builder — just type “I need a survey about my restaurant’s wine list” — or start from a hospitality template.

2

Distribute to your audience

Share by email, by SMS, on social, or embed it on your website. Watch response rates in real time.

3

Analyze the results

Instant insights with AI-powered analytics. Export the data, build custom reports, share findings with your team.

Riverbend Grill · live results
Service
92%
Food quality
88%
Wait time
54%
Value
81%
Wait time is the outlier. That is the kind of thing a monthly report tells you in four weeks and SurveyIQ tells you this afternoon.
Better together

Built to run inside EmailIQ.

Already sending casino email through EmailIQ? SurveyIQ closes the loop — the campaign asks, the survey answers, and the next campaign knows.

  • Post-stay surveys on send. Triggered automatically from an EmailIQ campaign.
  • Segment on the answers. Build lists from survey responses and satisfaction scores.
  • One dashboard. Survey engagement sits beside email metrics, not in another tab.
  • Personalize the follow-up. Use what a guest told you in the next campaign.
  • Single sign-on. One login across both platforms.
More about EmailIQ
EmailIQ campaign Post-stay email goes out to the segment
links to
SurveyIQ survey Guest answers in under two minutes
feeds back
Segments and scores Next campaign targets on what they said
Security

Audited, not asserted.

Guest feedback is guest data. It is held to the same standard as everything else Strategy9 runs for 70+ properties.

  • SOC 2 Type 1 certified. Independently audited, issued January 2025.
  • Encrypted throughout. TLS in transit, industry-standard encryption at rest.
  • Role-based access. Plus multi-factor authentication on every account.
  • GDPR, CCPA and PIPEDA. Covered by the Strategy9 privacy program.
AICPA SOC 2 certification mark

SOC 2 Type 1 certified. Full details are in the Strategy9 privacy policy.

Live demo

Take the survey yourself.

A real SurveyIQ restaurant feedback survey, exactly as a guest would see it. Two minutes, mobile-friendly, no sign-up.

Take the demo survey Book a walkthrough

Ready to hear from your guests?

SurveyIQ is built by Strategy9, who have worked in casinos, restaurants and hotels since 1999 and run software at 70+ properties. We will show you the platform against your own property.

Book a demo 1-855-838-3999